Crisis & Issue Management

Crises present themselves in many forms and annually cost many millions of dollars, countless hours of time, millions of customers and many, many careers. Surviving crisis, from an operational and executive standpoint, requires relentless preparation, rapid response and sound decision-making based on fact. Once lost, brand equity and personal integrity is extremely difficult to restore. Our crisis management and communications experts are critical to the preventative, management and restorative process. Our team helps you reduce exposure and maintain business continuity while preserving your brand and limiting the ongoing crippling effects of adversity. Whether high profile or discrete, our judgment, experience and competencies will rapidly help you chart your course. Planning is power; the first step if you don’t have a plan to conduct a Crisis Audit. If you have a plan, we work to independently evaluate and test its effectiveness – a plan is useless unless it is continually evaluated, tested and trained against. We work with organizations so they are prepared for and can manage the “moment of truth.”

Core Disciplines include:

• Brand Management
• Business Continuity
• Conflict Resolution
• Consumer Complaint
• Crisis Audits/Assessments
• Disaster Recovery
• Employee Misconduct
• Executive Threats

• Government Relations
• Human Resource Issues
• Investigative Consultation
• Media Management
• Personal Crises
• Public Affairs
• Public Relations
• Public Safety

• Product Recall
• Reputation Management
• Security Consultation
• Social Media Attack
• Sports Industry
• Stakeholder Relations
• Theft
• Workplace Violence